Welcome to Gllora.
By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services. 

1. General Use 

By using this website, you confirm that you are at least 18 years of age or using it under parental supervision.

You agree to provide accurate and complete information during registration and checkout.

Gllora reserves the right to modify or discontinue any service without prior notice. 

2. Product Information 

All products listed are demi-fine jewellery crafted using materials such as stainless steel, premium plating, zircon, imitation pearls, and similar components.

Product images are for representation purposes; slight variations in color or finish may occur due to lighting or screen settings.

Gllora does not guarantee natural gemstones unless explicitly mentioned. 

3. Pricing & Payments 

• All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise.
• Gllora reserves the right to change prices without prior notice.
• Payments must be completed through approved payment gateways or Cash on Delivery (where available).
• Orders will only be processed after successful payment confirmation.

4. Order Acceptance 

• Placing an order does not guarantee acceptance.
• Gllora reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, suspected fraud, or payment issues.
• In case of cancellation by Gllora, the amount will be refunded to the original payment method.
  

5. Shipping & Delivery 

• Delivery timelines may vary depending on location and product availability.
• Delays caused by courier partners, natural events, or unforeseen circumstances are beyond Gllora’s control.
• Customers must provide accurate shipping details; incorrect addresses may lead to failed deliveries.

6. Returns & Exchanges

• Customers may request returns or exchanges within the specified policy period.
• Products must be unused, unworn, and in original packaging.
• Refunds are processed after quality inspection.
• Earrings, customized items, and clearance products may not be eligible for return.
• Repeated return requests may be subject to review.
  

7. Wallet & Promotional Credits 

• Promotional wallet credits are non-transferable and non-withdrawable.
• Wallet balance may only be used for purchases on Gllora.
• Expiry conditions (if applicable) will be communicated at the time of issue.
• Misuse of promotional offers may result in cancellation of benefits
  

8. Warranty & Buyback (If Applicable)

• Warranty coverage applies only to manufacturing defects and not to misuse or accidental damage.
• Buyback value (if offered) will be calculated as per the policy active at the time of request.
• Gllora reserves the right to reject warranty or buyback claims that do not meet eligibility criteria.

9. Intellectual Property

• All content on this website, including logos, product images, text, and graphics, is the property of Gllora. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.
  

10. User Conduct 

You agree not to:

• Use the website for unlawful purposes 
  
• Attempt unauthorized access to systems or data
• Disrupt website functionality
• Provide false or misleading information
• Violation may result in account suspension or legal action.

11. Limitation of Liability 

• Gllora shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our liability shall not exceed the purchase value of the product in question.   
  

12. Governing Law 

• These Terms & Conditions shall be governed by the laws of India.
• Any disputes shall be subject to the jurisdiction of the courts located in [Insert City]. 
  

13. Amendments

• Gllora reserves the right to update or modify these Terms & Conditions at any time. 
  
• Continued use of the website constitutes acceptance of the updated terms. 
  

14. Contact Information

For any queries regarding these Terms & Conditions, please contact: 

• Gllora Customer Support
• Email: support@gllora.com
• Business Address: [Insert Registered Address]