At Gllora, we stand behind the quality of our jewellery and offer long-term assurance on our demi-fine collections.

1) Warranty Coverage – Demi-Fine Jewellery
This warranty applies exclusively to plating-related issues, including:

• Tarnishing
• Discoloration caused under normal usage conditions

2) Warranty Benefits
Time Since Delivery Warranty Benefit

• 0–12 months - 50% of invoice value issued
• 12 months & above - 30% of invoice value issue

Store Credit Validity: 6 months

(Credits are non-refundable and non-transferable)

3) Warranty Exclusions
 The warranty does not cover:

• Normal wear and tear
• Breakage due to impact or mishandling
• Missing stones or embellishments
• Alterations or repairs done outside Gllora
• Custom-made jewellery pieces

4) How to Submit a Warranty Claim
    Email Support

1. Click clear photos showing the issue
2. Email care@gllora.com with:
   o Subject: Warranty Claim – Order ID
   o Description of the issue
   o Photo evidence

Once approved, you’ll be guided on shipping the item to our quality team.

Final Notes

• All claims are subject to inspection and approval
• Gllora reserves the right to reject claims that do not meet warranty criteria