At Gllora, we believe jewellery should always hold value — emotionally and financially. Our Lifetime Buy-Back Policy allows you to repurpose or upgrade your jewellery at any stage of life, subject to the terms below.
1 Demi-Premium Jewellery – Lifetime Buy-Back Eligibility Criteria
To qualify for buy-back:
- The jewellery must be originally purchased from Gllora
- The product should be in usable condition (free from major damage)
- Buy-back cannot be availed if the item has already been settled under a warranty or replacement claim
2 Buy-Back Value for Demi-Premium Jewellery
| Time Since Purchase | Buy-Back Credit |
|---|---|
| Within 12 months | 50% of invoice value |
| Beyond 12 months | 30% of invoice value |
The credited amount will be issued as Gllora Wallet.
- Gllora Wallet is valid for 6 months
- Gllora Wallet can be redeemed online
- Gllora Wallet is non-transferable and non-refundable
3 How to Initiate a Buy-Back Request
Remote Buy-Back Request
- Email us at care@gllora.com
- Use subject line: "Lifetime Buy-Back Request – Order ID"
- Attach:
- Clear images of the product
- Invoice or order confirmation
Once approved, you will be asked to securely self-ship the product to our buy-back processing centre. Courier details and tracking number must be shared over email.
4 Important Notes
- All buy-back requests are subject to quality verification
- Gllora reserves the right to decline any claim if the product does not meet eligibility standards
- For hallmarked silver jewellery, absence of certification may attract a deduction during valuation
- Final decision rests with Gllora after inspection
Gllora Lifetime Buy-Back is designed to give you flexibility, value, and confidence — because jewellery should grow with you, not stay locked away.
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