At Gllora, we believe jewellery should always hold value  emotionally and financially. Our Lifetime Buy-Back Policy allows you to repurpose or upgrade your jewellery at any stage of life, subject to the terms below.

1) Demi-Fine Jewellery – Lifetime Buy-Back
Eligibility Criteria
To qualify for buy-back:

• The jewellery must be originally purchased from Gllora
• The product should be in usable condition (free from major damage)
• Buy-back cannot be availed if the item has already been settled under a warranty or replacement claim
  

2) Buy-Back Value for Demi-Fine Jewellery

Time Since Purchase Buy-Back Credit

• Within 12 months - 50% of invoice value
• Beyond 12 months - 30% of invoice value

The credited amount will be issued as Gllora Wallet

• Gllora wallet is valid for 6 months
• Gllora wallet can be redeemed online
• Gllora wallet is non-transferable and non-refundable

3) How to Initiate a Buy-Back Request
      Remote Buy-Back Request

1. Email us at care@gllora.com
2. Use subject line: “Lifetime Buy-Back Request – Order ID”
3. Attach:
         Clear images of the product
         Invoice or order confirmation

Once approved, you will be asked to securely self-ship the product to our buy-back processing centre. Courier details and tracking number must be shared over email.

4) Important Notes

• All buy-back requests are subject to quality verification
• Gllora reserves the right to decline any claim if the product does not meet eligibility standards
• For hallmarked silver jewellery, absence of certification may attract a deduction during valuation
• Final decision rests with Gllora after inspection

Gllora Lifetime Buy-Back is designed to give you flexibility, value, and confidence —
because jewellery should grow with you, not stay locked away.