Privacy Policy

At Gllora, your trust matters to us. This Privacy Policy explains how we collect, use,
safeguard, and disclose information when you visit or shop on our website (the “Platform”).
By accessing or using our Platform, you agree to the practices described below.
This Policy is published in accordance with the Information Technology Act, 2000 and
applicable rules thereunder and is an electronic record generated by a computer system.

1. Information We Collect

When you interact with Gllora, we may collect personal details such as:

A). Information You Provide Voluntarily

Name
Email address
Mobile number
Billing and delivery address
Order and transaction details

Note: We do not store your card, UPI, or banking credentials. Payments are processed
securely through authorized payment gateways.

B). Information Collected Automatically

When you browse our Platform, certain technical data is captured automatically, including:

IP address
Browser type and version
Device identifiers
Pages viewed, time spent, and navigation patterns
Cookies and similar tracking technologies.

This data helps us understand how visitors use our Platform and allows us to improve
performance and user experience.

2. How We Use Your Information

We use collected information to:

Process and deliver your orders
Communicate order updates, service messages, and support responses
Detect and prevent fraud or unauthorized activity
Improve website functionality, design, and product offerings
Share promotional updates, offers, or launches (only if you’ve opted in)

We use technical data to analyze trends, manage operations, and enhance security

3. Cookies & Tracking Technologies

Cookies help us remember your preferences and provide a smoother browsing experience.
You may choose to disable cookies via your browser settings; however, some features of the
Platform may not function optimally as a result.

4. Sharing of Information

We may share limited information with trusted third parties strictly for operational purposes,
such as:

Logistics and courier partners
Payment gateway providers
Analytics and technology service providers

These partners are contractually obligated to keep your data confidential and use it only for
intended purposes.
We may also disclose information if required by law, regulatory authorities, court orders, or to
protect Gllora’s legal rights.

5. Advertising & Marketing Preferences

We may use your browsing behavior to display relevant advertisements across digital
platforms. You can opt out of targeted advertising through platform-specific ad settings or
industry opt-out tools.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your
information from unauthorized access, misuse, or disclosure. While we strive to protect your
data, no online transmission is completely secure.

7. Your Rights & Choices

You have the right to:

Review the personal data you’ve shared with us
Request correction or updates to inaccurate information
Withdraw consent for marketing communications
Request deletion of your personal data, subject to legal and operational requirements

If you choose not to provide certain information or withdraw consent, we may be unable to
offer some services.
Requests can be sent in writing to our contact details below. We aim to respond within 60
days of receiving a valid request.

8. International Users

If you access Gllora from outside India, please note that your information may be processed
and stored in India or other jurisdictions where our service providers operate, in compliance
with applicable data protection laws.

9. Data Retention

We retain your information only for as long as necessary to fulfill orders, comply with legal
obligations, resolve disputes, and enforce agreements—unless a longer retention period is
required by law.

10. Updates to This Policy

We may revise this Privacy Policy periodically to reflect operational, legal, or regulatory
changes. Updates will be posted on this page, and continued use of the Platform signifies
acceptance of the revised terms.

11. Communication Consent

By using our Platform, you agree that Gllora may contact you via email, SMS, WhatsApp,
RCS, phone calls, or in-app notifications regarding:
● Orders and service updates
● Promotional offers and launches
● Customer support communications

You may opt out of promotional communications at any time.