At Gllora, your safety and trust are extremely important to us. We would like to inform customers about fraudulent activities carried out by individuals or organizations falsely claiming to represent Gllora.

Fraudulent Communications 

It has come to our attention that unauthorized individuals may: 

• Impersonate Gllora employees or representatives
• Claim to offer exclusive discounts, gifts, or rewards
• Request personal or financial information
• Send fake links for payments, wallet credits, or refunds
• Contact customers via phone calls, WhatsApp, SMS, email, or social media
• These communications are fraudulent and not associated with Gllora.  
  

Important Safety Guidelines 

Gllora will NEVER: 

• Ask for your OTP, PIN, or card details over phone or message
• Request payment outside our official website
• Ask you to transfer money to personal bank accounts
• Request payment to release returns, refunds, or wallet credits
• All transactions must be completed only through our official website. 

Official Communication Channels 

Gllora communicates only through: 

• Official website
• Official customer support email: support@gllora.com
• Verified social media accounts
• If you receive any suspicious message claiming to represent Gllora, please verify directly with us before taking any action.
  

Fake Offers & Promotions 

Any unauthorized promotion claiming:

• Free jewellery giveaways
• Guaranteed cashback outside policy
• Wallet credit schemes not announced on our website
• Investment or business partnership opportunities
• Should be treated as fraudulent unless officially published by Gllora.

Reporting Suspicious Activity 

If you receive a suspicious call, message, or email: 

• Do not share personal information.
• Do not click on unknown links.
• Immediately contact us at support@gllora.com
• Report the matter to your local law enforcement authorities if required.
• Gllora cooperates fully with authorities in investigating fraud-related matters.
  

Limitation of Liability 

Gllora shall not be held responsible for: 

• Loss of money due to sharing personal or financial information with unauthorized individuals
• Payments made outside the official website
• Damages arising from engagement with fraudulent third parties
• Customers are advised to exercise caution at all times. 
  

Our Commitment 

We remain committed to: 

• Secure online transactions
• Transparent policies
• Safe shopping experience
• Protecting customer data
• Your awareness is the first step toward preventing fraud.